Responsible Gaming at bdbt — Play Smart, Stay in Control

At bdbt, we believe that gambling should be a form of entertainment — not a source of financial stress or personal harm. We are firmly committed to responsible gaming and actively work to provide every player in Bangladesh with the tools, information and support they need to keep their gaming experience positive and within healthy boundaries.

Responsible gaming is not just a policy for bdbt — it is a core part of how we operate. We train our support team to recognise signs of problem gambling, we build player protection tools directly into our platform, and we keep our 21+ age restriction strictly enforced. We are also committed to displaying clear and transparent information about the nature of gambling, odds, and the risks involved so that players can make fully informed choices at all times.

Activating your responsible gaming tools on bdbt is straightforward. Follow these steps to protect yourself:

1. Log in to your bdbt account using your registered mobile number or email address.
2. Navigate to the Account Settings section and select the "Responsible Gaming" option from the menu.
3. Choose the tool you wish to activate — deposit limit, session limit, cool-off period, or self-exclusion — and follow the on-screen instructions to set your parameters.
4. Confirm your selection. Deposit limit reductions and self-exclusion requests take effect immediately. Limit increases may be subject to a short reflection period before they become active.

If you experience any difficulty activating a responsible gaming tool, contact our support team at [email protected] at any time — we are available 24/7 to assist you.

A deposit limit is one of the most effective tools for managing your gambling spend. On bdbt, you can set a daily, weekly or monthly maximum deposit amount in Bangladeshi Taka (BDT). Once your limit is reached for that period, no further deposits will be accepted until the period resets. This prevents impulsive top-ups during a losing streak and helps you stick to a pre-agreed personal budget.

You can reduce your deposit limit at any time and the reduction takes effect immediately. If you wish to increase a deposit limit you have previously set, a reflection period applies before the increase becomes active. This cooling-off window is designed to protect you from making impulsive limit increases during an active gaming session.

If you feel you need to step back from gambling for a period, bdbt provides two distinct options. A time-out (cool-off period) lets you pause your account for a short duration — 24 hours, 48 hours, or up to 7 days. During this period you cannot log in, place bets or make deposits, but your account remains open and your balance is preserved. Time-outs are ideal for players who want a brief break without committing to a longer absence.

Self-exclusion is a more serious commitment designed for players who believe they may have a gambling problem. When you self-exclude on bdbt, your account is suspended for the period you choose — ranging from 6 months up to permanent exclusion. During self-exclusion you cannot access the platform, and bdbt will also suspend any marketing communications to your registered contact details for the duration of the exclusion.

Self-exclusion requests are processed immediately and cannot be reversed during the exclusion period. After a self-exclusion period ends, a minimum 7-day reflection period is required before the account can be reactivated, and you must contact support to verify your identity and confirm your decision to return. We take self-exclusion seriously and our team monitors accounts carefully to ensure excluded players cannot access the platform.

Problem gambling can affect anyone, regardless of income, background or experience. It often develops gradually and can be difficult to recognise in yourself. The following warning signs may indicate that gambling is becoming a problem rather than a leisure activity:

If you recognise any of these signs in yourself or in someone you know, we strongly encourage you to use the self-exclusion tool, reduce your deposit limit, or contact our support team directly. Taking action early is always the right approach.

bdbt operates a strict 21+ age policy. All players must be at least 21 years of age to register an account, make deposits or participate in any gaming or betting activity on the platform. During the registration process, age verification is required, and bdbt reserves the right to request additional identity documentation (KYC) at any time to confirm that a player meets the minimum age requirement.

If you share a device with younger family members, we strongly recommend enabling parental controls or device-level content restrictions to prevent underage access to gambling platforms. If bdbt becomes aware that a player is under the age of 21, the account will be immediately closed, any winnings will be voided, and deposits will be returned subject to verification. Please report suspected underage accounts to [email protected] immediately.

Keeping gambling fun means staying in control of your time and money. Here are some practical guidelines that responsible players at bdbt follow:

• Always set a budget before you start your session and stick to it — treat any gambling spend as the cost of entertainment, not as an investment.
• Never gamble with money that is set aside for essential expenses such as rent, food, transport, utility bills, or school fees for your children.
• Take regular breaks during your session. Continuous play without breaks leads to fatigue, impaired judgment and increased risk of chasing losses.
• Accept that losses are a normal part of gambling and that the house always has a statistical edge. Never gamble with the expectation of winning back money you have already lost.
• If you feel that a gaming session is no longer enjoyable and you are playing out of frustration or stress, stop immediately. Log out, take a walk, call a friend, or use bdbt's cool-off tool to give yourself a enforced break.

If you are concerned about your own gambling behaviour — or about someone you know — please do not hesitate to reach out. Our support team is trained to assist with responsible gaming queries with complete discretion and without judgment. You can contact us at any time, day or night, and all enquiries are treated with strict confidentiality.

When you contact us about a responsible gaming concern, we can help you activate account limits or self-exclusion tools, discuss what options are available to you, refer you to external support resources if needed, and action urgent requests to suspend your account without delay. Your wellbeing comes first — always.